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 Return Policy

At TiffanyLights.com, we want you to be perfectly satisfied with your purchase. We will gladly provide a refund or exchange for your merchandise within 30 days after shipping date.

Returns: If you would like to make a return or exchange, simply fill out the Return/Exchange Email Form which can be found below or on the Customer Service page and a customer service representative will respond with instructions and /or assistance. If this is not convenient, Please call toll free 1(800)565-8907 for assistance.

All returned items must be returned to TiffanyLights prepaid with an insured carrier in the original packaging. (Sorry, we can not accept returns sent C.O.D.) You are responsible for the safe return and all return shipping cost and a 25% restocking charge. Upon receipt and inspection of the returned merchandise, we will notify you via email and issue you an exchange or credit less the restocking charge.

Please note: Do not return items back to the manufacturer without authorization.  Items must be shipped directly to the manufacturer within 30 days and with return authorization. (you can call or email us to receive return authorization). If you ship a return to the manufacturer without authorization and the item is accepted, you will incur an additional 5% restocking charge.

 click here for return / exchange email form

Damages: If an item is damaged, defective or incorrect, we must be notified via email or telephone within 5 days of receipt and a customer service representative will assist you. You will be sent a replacement or exchange.

For any questions, please contact us toll-free at 800-565-8907 (Mon - Fri. 10am-5pm EST) or via email, 24 hours a day, at CustomerService@TiffanyLights.com.

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For additional help or information, please fill out our online form and we will respond promptly.

 

 

 

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